Customer Satisfaction Guarantee:
SEACRET offers Customers a money back satisfaction guarantee on products returned within ninety (90) days* from the date of sale. If the Customer is dissatisfied with the product for any reason they can return it for a full refund. Original shipping charges are not refundable. Return shipping charges must be paid by the Customer.
Procedure for all Returns:
Step 1 – Contact Customer Service on 1300 473 227 who will provide you with a Return Materials Authorisation (RMA) number.
Step 2 – Clearly mark your goods with the RMA number on the outside of the box and address it to: SEACRET Direct, 142 Keys Road, Cheltenham VIC 3192. SEACRET recommend you send your parcel by Registered Post. Failure to use Registered Post means we cannot guarantee your parcel will be received. SEACRET takes no responsibility for goods that are lost by Australia Post. If the returned product is not received by SEACRET’s warehouse, it is the responsibility of the Agent or Customer to trace the shipment.
Step 3 – Once your goods have been received, a refund will be processed within fourteen (14) days to the credit card originally used to purchase the products.
* Customers’ orders above $750 may be subject to the conditions of an Agent order return.